Pharmaceutical Needs Assessment 2025

Pharmaceutical Needs Assessment (PNA) 2025 public questionnaire

Croydon Health and Wellbeing Board

Tell us how you access and use pharmacy services in Croydon

We want to hear how you access and use community pharmacy (or local chemist) services in Croydon. Everybody’s views are important to ensure the pharmacy services in Croydon meet your needs. Your views will help us to develop future pharmacy services and will only take approximately five minutes to complete.

The information you provide in the questionnaire is confidential. Please see the privacy statement below. A summary of all responses and comments will be published in the final PNA.

We would be grateful if you would answer some questions about your own experience and views. There are a number of ways you can give your feedback:

Online: complete the survey using the link below.

Paper copy: copies are available at libraries across the borough. Please complete and return to library staff.

Closing date for this questionnaire is 1st June 2025.

Why are we doing the PNA 2025?

It is a statutory requirement for a Pharmaceutical Needs Assessment (PNA) to be developed and published every three years (or earlier where significant changes have occurred) by each area covered by a Health and Wellbeing Board (HWB). Croydon's last one was published in 2022 and is available on the Council website.

Findings and next phase:

Thank you for you for taking part. The feedback received at the early stage of the Pharmaceutical Needs Assessment (PNA) engagement included people saying they were very happy with local pharmacies and their role in the community. Respondents also highlighted the importance of being able to seek advice from a pharmacist for minor ailments before or instead of making an appointment with their GP.

Some concerns raised were about pharmacy pressures, closures and capacity, and a need for longer opening hours outside normal working hours.

The next phase of this engagement is for people to comment on a new report from the council’s Health and Wellbeing Board, highlighting current and future pharmacy service needs for the borough. This consultation is available from 7 July to 7 September 2025. From the feedback received, the report recommends that the level of support provided by Croydon pharmacies should remain the same but be monitored in line with a planned increase in homes across the borough.

The final PNA report will be published in the autumn.
https://www.getinvolved.croydon.gov.uk/pharmaceutical-needs-assessment-pna-2025-consultation-survey-croydon-health-and-wellbeing-board

Privacy statement:

Personal data submitted (including equalities data if collected) will be processed in accordance with the requirements of the UK General Data Protection Regulations. Data will only be used for the purposes of the consultation. Details will not be shared or published. By participating, you agree to your data being used in this way.

For further information on how we use, share and protect your personal data in compliance with our legal requirements under the GDPR 2018 and Data Protection Act 2018, please refer to the council’s corporate privacy notice:

Croydon Council's Privacy Statement: https://www.croydon.gov.uk/council-and-elections/privacy-and-open-data/privacy-notices/corporate-privacy-notice