Your New Home Survey

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An ongoing survey asking residents who have recently moved into a council property for feedback about their experience, in relation to different aspects of the service. This feedback will be used to improve the service for others in future.


Your feedback to our survey so far - Jan 2024

Your New Home Survey’ is an ongoing piece of work to ask new council tenants about their experience of moving into their new home, including satisfaction levels with the property condition, information received and how they were treated. Surveys are conducted online or by telephone. We have received nearly 300 responses so far (Jan 24). The information collected has been used to address individual issues (e.g. repairs) and to regularly inform managers about satisfaction with service delivery across the void process and to highlight any common issues. Some residents have contributed further to the development of a new lettable standard and the sign-up pack tenants receive has also been updated. Respondents are also given the opportunity to take part in further housing involvement initiatives.


An ongoing survey asking residents who have recently moved into a council property for feedback about their experience, in relation to different aspects of the service. This feedback will be used to improve the service for others in future.


Your feedback to our survey so far - Jan 2024

Your New Home Survey’ is an ongoing piece of work to ask new council tenants about their experience of moving into their new home, including satisfaction levels with the property condition, information received and how they were treated. Surveys are conducted online or by telephone. We have received nearly 300 responses so far (Jan 24). The information collected has been used to address individual issues (e.g. repairs) and to regularly inform managers about satisfaction with service delivery across the void process and to highlight any common issues. Some residents have contributed further to the development of a new lettable standard and the sign-up pack tenants receive has also been updated. Respondents are also given the opportunity to take part in further housing involvement initiatives.


  • Welcome to your new home, we hope that you have settled in well. We are asking for feedback about your recent experience to help improve the service for others. Please take a few moments to answer the following questions. 

    Privacy notice

    In order to use your feedback to improve the service it may be necessary for the resident involvement team to share your details with colleagues in other parts of housing services and repairs contractors who work on our behalf, to enable any issues to be dealt with. This would usually be your address, but could include your name and contact information. We will not share your details with anyone outside of the council who does not provide services directly for us.

    If you would like more information about the way we collect and store your information please contact the resident involvement team either by email residentinvolvement@croydon.gov.uk or by phone 020 8726 6100. For further information about how we use, share and protect your personal data in compliance with our legal requirements under the GDPR 2018 and Data Protection Act 2018, refer to the council’s corporate privacy notice at www.croydon.gov.uk/privacy.

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Page last updated: 08 Feb 2024, 10:22 AM