Your housing services priorities for 2024/25 survey

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Looking at the housing service areas below, please rank all six areas that are most important to you, in order of preference. Rank them from ‘1’ being highest priority to '6' being lowest priority

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Improved caretaking and cleaning service: keeping the communal areas of your block, clean and tidy, including entrances, bin areas, stairs/lifts and landing.

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Tackling anti-social behaviour and improved security: addressing anti-social behaviour on your estates, improving security measures such as better lighting and fitting more closed-circuit television (CCTV).

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Improved grounds maintenance: care and maintenance of gardens or external spaces of your block or estate, including grass cutting, weed management and pruning.

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Improved repairs service: these are day to day repairs that are completed inside your home

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Better management of parking facilities: improve the availability of parking spaces by introducing controlled parking zones (CPZs) on your estate. A CPZ is an area with restricted parking.

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Planned maintenance works to your homes: improve the quality of kitchens, bathrooms, roofs, windows, including major block refurbishment works to maintain a good standard.

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Rent support available - here to help

We have created a hardship fund to support council tenants who do not receive state benefits such as housing benefit and universal credit.

This fund offers tenants the opportunity to apply for a one-off lump sum payment of £500 to be added to their rent account.

In addition to this, we will assess your finances to advise if you may be eligible for welfare benefits that you have not been receiving. If you are interested, call: 020 8726 6100 and ask for the income recovery team, or email: CouncilRents@croydon.gov.uk