Housing services engagement

What are your priorities for housing services in 2023?

In December 2022, we made a commitment to be open and honest with you and to involve you in the decisions which affect you when we formally adopted the Residents' Charter.

As part of that commitment, we are engaging with Croydon tenants about a proposal to increase the tenants' rent and tenants' service charges by 7% from 1 April 2023 to 31 March 2024.

This is in line with a recommendation by the government to all providers of social housing to increase rent by a maximum of 7%.

We wanted to share with you our priorities for the coming year and to give you the opportunity to tell us what is most important to you.

Our priorities that include the introduction of the Fire Safety Act 2021, Buildings Safety Act and Decent Homes standard mean that there are some areas of work we must prioritise to:

• improve the quality of your home
• ensure your home is a safe and healthy place to live
• ensure your home is well maintained

These priority works are:

• fire safety works
• ensuring buildings are compliant with health and safety regulations
• managing damp and mould
• a programme to make homes carbon neutral

Your priorities

Take part in our survey so we can find out about your priorities on our housing services we deliver to you. When we are delivering your housing services, we want to make sure that we are focusing on the areas that are most important to you. Completion of the survey should take 5 to 10 minutes. The survey closes at 23:59 hours on Thursday 5 January 2023.